t299's Privacy Policy
Your personal information is completely safe with us. This document covers everything about how t299 collects, uses, and protects your data.
1. Introduction & Scope
t299 places the highest importance on user privacy. This Privacy Policy ("Policy") describes how the t299 platform — including the website, mobile interface, and all related services — collects your personal information, the purposes for which it is used, with whom it may be shared, and how securely your information is stored.
This Policy forms part of our Terms & Conditions and applies together with them. By using t299's services, you are considered to have given your explicit consent to the terms of this Policy.
This Policy applies to users residing in Bangladesh who hold registered and active accounts on the t299 platform. Only those aged 21 or above are eligible to use our services.
2. What Information We Collect
t299 collects only the information necessary to operate our services properly. The information collected falls into two main categories:
A. Information You Provide Directly
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- National ID (NID) or passport details (for identity verification)
- Residential address
- Payment information — bKash, Nagad, or Rocket number and bank account details
- Login credentials (username and password hash)
B. Information Collected Automatically
- IP address and device identity information (device model, operating system)
- Browser type and version
- Date and time of visits to the platform (per Bangladesh Standard Time)
- Browsing behavior — which pages you visited and for how long, which games you played
- Cookie and local storage data (details in the Cookie section below)
- Transaction history and betting records
We never store your full financial card number or bank PIN. Sensitive financial information is deleted from our servers once the payment process is complete.
3. Purpose of Data Use
t299 uses your information for the following lawful and specific purposes only. Your information is not used for any purpose beyond these.
4. Sharing Information with Third Parties
t299 never sells your personal information. However, limited information may be shared with trusted third parties to deliver specific services. These cases are:
Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and related banking partners to complete your deposits and withdrawals. These third parties process the information solely for the specified service and are not permitted to use it for their own purposes.
Technology & Infrastructure Services
Anonymized or aggregated data may be shared with trusted technology partners for cloud hosting, cybersecurity, game software provision, and data analytics services.
Legal Obligations
Where required by a legal process, government directive, or the administration of justice — and only in compliance with applicable law — we may provide information to the relevant authorities. Where possible, you will be notified in advance.
Business Transfers
If t299 is ever merged or sold, your information may be transferred to the new owners — however, the terms of this Policy will remain in effect and you will be notified in advance.
Important: Your information is not shared with any third party other than those listed above.
5. Data Protection & Security
t299 has put in place industry-standard technical and administrative measures to ensure the security of your information. These include:
- SSL Encryption: All our pages and data transmissions are encrypted via SSL/TLS protocol.
- Password Hashing: Your password is never stored directly — advanced cryptographic hashing is used.
- Two-Factor Authentication: An additional layer of protection is available for your account.
- Access Controls: Only authorized staff have access to specific data, and their activities are logged.
- Regular Security Audits: Systems are tested regularly to identify potential vulnerabilities.
- Data Backup & Recovery: Multiple backups are maintained to ensure uninterrupted service.
- Firewall & Intrusion Detection: Advanced security measures are in place to protect against external attacks.
However, no method of transmitting information over the internet or electronic storage is 100% secure. We follow the highest industry standards, and in the event of a security breach, we commit to notifying you and the relevant authorities within the required timeframe.
6. Cookies & Tracking Technologies
t299 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
The cookies we use:
- Essential Cookies: For maintaining login sessions, security tokens, and the basic functionality of the platform. The site will not work properly without these.
- Functional Cookies: To remember your language preference, game settings, and personalized experience.
- Analytics Cookies: To collect aggregated usage data for service improvement (not personally identifiable).
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
7. Data Retention Period
t299 retains your information only for as long as necessary. The key principles of our retention periods are as follows:
- Active Account Data: Full information is retained for as long as the account remains active.
- Closed or Inactive Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
- Transaction Records: Transaction data is retained for the long term for the purpose of resolving financial disputes and preventing fraud.
- Marketing Data: If you object to marketing communications, that information is deleted as promptly as possible.
Once the retention period has expired or your information is no longer needed, it is securely deleted or anonymized.
8. Your Rights & Controls
t299 believes every user should have full control over their own information. On our platform, you enjoy the following rights:
Right to Access Information
You can contact us at any time to find out what information we hold about you and to request a copy of it.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account settings.
Right to Delete Information
In certain circumstances, you can request that your information be deleted. However, we are obligated to retain some information for a specified period due to legal requirements.
Right to Object to Processing
You can withdraw your consent for marketing communications at any time. Doing so will not affect the validity of any prior processing.
Right to Data Portability
You can request your information in a structured, commonly used format.
To exercise any of the above rights, email us at [email protected]. We will respond to your request as promptly as possible.
9. Protection of Minors
t299 is intended for those aged 21 or above only. We do not knowingly collect any information from, or provide services to, anyone under the age of 21.
We verify age at the time of registration. If it is subsequently found that a user is under 21, their account will be closed immediately and any collected information will be deleted.
If you believe a minor is using t299, please let us know at [email protected].
10. Changes to the Policy
t299 may update this Privacy Policy from time to time. Revisions may be necessary due to service improvements, legal changes, or new technologies.
If any significant changes are made, we will send a notification to your registered email and post a notice on the platform. The effective date of the updated policy will be shown in the "Last Updated" section at the top of the page.
If you continue using the platform after changes have been made, you will be considered to have agreed to the updated policy. If you do not agree to the new policy, you are advised to close your account.
Have a question about privacy?
If you have any questions, comments, or requests regarding your information or this Policy, please contact our support team. We offer 24/7 live chat and email support.
Support: 24/7, in Bengali & English